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Home > Bulletin > F.A.Q

Do I have to order online?

 

We welcome orders by email. You can send your order list to gogoalshops@hotmail.com

 

 

 

 

 

How can I make my order?

 

 

Ordering online is easy and safe. Our website will walk you through placing an order, but here's a preview.

 

 

1. Use our search bar or browse by department to find the item you want.

 

 

2. Click on the item and read the information on the product page.

 

 

3. When you're done, click "add to cart".

 

 

5. You can adjust quantities or apply the coupon code from the shopping cart page.

 

 

6. Check your order carefully, then click "Proceed to check out".

 

 

7. Enter your shipping information. Select a shipping type.

 

 

 

8. Choose the payment channel and enter your payment information then Submit your order.

 

 

 

 

How do I change my order?

 

 

You can change or cancel your order at any time before it enters the shipping process.

 

Please contact a customer service online chat or send email to gogoalshops@hotmail.com

 

as soon as possible if you would like to change or cancel your order.

 

If you do not receive a response from us by email to confirm the order change, we probably have not made the

changes.

 

We cannot change, cancel, or correct your order in any way after it has entered our shipping process.

 

 

 

What should I do if my order doesn't arrive?

 

Please contact us if your order does not arrive as expected.

 

The item might lost on the shipping way.we will reship new package for free.

 

 

 

Can I place an order for my retail business?

 

We accept wholesale and retail, welcome corporate orders and are pleased to be able to offer volume discounts on the price.

 

Please contact us by email at gogoalshops@hotmail.com

 

 

 

When will I receive my order?

 

Delivery to most physical addresses occurs within 5 to 15 business days.

 

 

 

What shipping method do you use?

 

We ship offer free EMS or USPS shipping,and you can pay DHL shipping to let your package get faster.

 

 

 

May I ship to a post office box or private box address?

 

EMS or DHL shipping do not carry to box addresses, so you must provide a physical address for delivery.

  

 

Do you charge tax?

 

We do not charge tax when you check out, but your local customs officials will assess taxes before allowing the item to enter your country.

 

The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery.

 

You are responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery.

 

 

May I return an item?

 

Items in original condition can be returned within 30 days after you receive the package.

 

You need to be in charge of the return shipping fee except for the quality problem.

 

Please contact us before returning an item. 

 

 

 

What should I do if I am missing an item or if I received a defective or incorrect item?

 

 

Please accept our apologies if your order was not processed correctly.

 

 

 

XContatct Us

CONTACT US

When is live customer service available?

Our Client Services associates are available between 9am and 6pm (GMT + 8), Monday to Saturday.

When it’s offline, please leave us a message, we will reply you asap.

Online Chat :https://lc.chat/now/10457137/

Can I email my questions or concerns?

Email : Gogoalshops@hotmail.com

Whatsapp: +852 67022494